Contact Us
This page tells you how to contact Top Sweeps Casinos, what our editorial team can actually help with, and where to go instead when your question is about your own account, a coin purchase or a pending prize redemption. We cover sweepstakes and social casinos available to players in the US — we do not operate any of them, cannot see your account, and cannot process a redemption on your behalf.
Email the editorial team
The fastest way to reach us is email: [email protected]. Please include the name of the site you're asking about and, where relevant, a link to the page on cbrobotica.org you were reading. That one detail usually saves a round of back-and-forth.
We read everything that comes in. Responses are handled by a small editorial team rather than a support desk, so a detailed or research-heavy question may take longer than a simple correction. We don't publish a phone line, and we don't send unsolicited promotional mail — if you get a message claiming to be a "sweeps casino agent" using our name, it isn't us.
What to send us
- Corrections. A redemption minimum, age requirement, excluded state or coin package that has changed since we last checked. Terms on these platforms move quickly, so reader tips are genuinely useful.
- Review requests. A sweepstakes or social casino you'd like us to research and add to our coverage.
- Your own experience. How long a redemption took, what identity documents were requested, whether daily free Sweeps Coins arrived as described. Good or bad, it feeds into our next update.
- Editorial and advertising enquiries. Partnership questions go to the same address and are handled separately from the ranking process.
What we can't do
- Access, reopen, unlock or close your account at any platform.
- Release, speed up or investigate a prize redemption.
- Issue Gold Coins, Sweeps Coins, free spins or any promotional currency.
- Give legal or tax advice, including whether a specific site is lawful for you in your state.
Contacting a sweepstakes casino directly
Anything tied to your account has to go through the operator. Most sweepstakes casinos run in-app live chat and an email or ticket form; hours and channels vary by brand and we don't list specific support times we haven't verified. When you write to them, include your registered email address, your account username and — for a redemption question — the date, the amount of Sweeps Coins involved and the payout method you selected.
If the first reply doesn't resolve it, ask for the complaint to be escalated and request the operator's formal complaints procedure in writing. Keep the ticket number. Where a platform publishes an independent dispute or alternative resolution route in its official rules, that's your next step.
How our commercial relationships work
Some links on cbrobotica.org are commercial, and we may earn a commission if you sign up through them. That never buys a position in our rankings and it doesn't change what we write about a site's limitations. If you think a review reads more favorably than the facts support, say so in an email — that's exactly the kind of message we want.
Our editorial ratings are our own assessment based on published terms, promotional structure and game range. They are not customer-review scores, and they are not based on staff playing or depositing at these sites.
Questions we get about the sweepstakes model
A large share of reader mail is really one question: how does any of this work? The short version is that sweepstakes and social casinos don't take traditional real-money wagers. They run on two separate currencies:
- Gold Coins (or the operator's equivalent) are for play only. They carry no prize value and can't be redeemed.
- Sweepstakes Coins / Sweeps Coins are promotional entries. When they're played through under the official rules, they may be eligible for prize redemption, subject to minimum thresholds, verification and the operator's terms.
Coin packages are purchases of Gold Coins, with Sweeps Coins typically included as a free bonus. Participation generally doesn't require a purchase: legitimate operators publish a no-purchase-necessary method of entry, often a mail-in request, in their official rules. If you email us asking whether you have to buy anything to take part, the answer is normally no — but the free route is defined in each site's rules, and you should read them before relying on it.
Money questions we're asked most
We can explain the mechanics; only the operator can confirm the numbers on your account. In general terms across US sweepstakes platforms:
| Stage | What usually applies | What to check yourself |
|---|---|---|
| Paying in | Optional coin package purchases, commonly by debit card, ACH bank transfer or an online payment provider where supported | Which methods your chosen site accepts, and whether any carry a fee |
| Free entry | Daily login rewards, promotional drops and an AMOE set out in the official rules | The exact AMOE format, address and frequency limits |
| Playthrough | Sweeps Coins usually must be played through at least once before redemption | The multiple, and which games count toward it |
| Verification | Government photo ID, sometimes proof of address, details matching the account | That your name and address match before you request anything |
| Redeeming | Minimum thresholds, daily or weekly caps, and processing times that vary by method | The current minimum and cap in the terms, not in an old promo banner |
| Taxes | Prize redemptions may be taxable under federal and state rules | Keep your own records; consult official guidance or a tax professional |
Redemption is never instant as a rule, and no platform guarantees an outcome — these are games of chance. If a site's marketing tells you otherwise, that's worth emailing us about.
Sites readers ask about most
These are the platforms that generate the most contact-form traffic, with the headline offer as advertised and the caveat we'd raise before you sign up. Offers change without notice, so treat the operator's current terms as the authority.
Spinblitz
Top of our list and, unsurprisingly, the site we field the most questions about. The advertised welcome package is 100 Million Gold Coins with the BLITZ JACKPOT — a headline Gold Coin figure, which is play-only currency, so it tells you about session length rather than prize potential. Most reader queries here concern the jackpot mechanic and how Sweeps Coins earned alongside it must be played through. The limitation: a very large Gold Coin number can obscure what actually matters, which is the Sweeps Coin element, the redemption minimum and the state eligibility list. Check all three in the official rules before you register.
Lone Star
Lone Star sits second and draws mail because its offer splits the two currencies clearly: up to 500,000 GC and 105 free SC. That separation makes it easier to see what is play money and what may be redeemable, which is why we point new readers toward it when they're trying to understand the model. The limitation: "up to" is doing real work in that headline — the top figure usually depends on a purchase tier or a sequence of daily claims, so the amount landing in a brand-new account is typically smaller. Read the tier structure before assuming the maximum.
Casino.Click
Third, and the one readers ask about when comparing modest sign-up offers. It advertises 150 extra coins and 10 free spins — a small welcome package by the standards of this list, aimed at getting you into specific slot titles rather than handing over a large balance. That suits someone who wants to sample the library without a purchase. The limitation: with an entry-level bonus, the ongoing daily rewards and promotional calendar matter far more than the welcome offer, and those change frequently, so judge the site on what it gives you in week two rather than day one.
Others in our coverage
We also research SplashCoins (200% welcome offer), Free Spins (950,000 GC + SC 75 + 20 free spins on Gorilla Slot), Lucky.me (40,000 GC and 40 free SC), Crown Coins (150% welcome bonus), Crash Duel (200,000 GC + 100 free SC), Spree (25,000 GC) and Mr Goodwin (125,000 free coins on sign-up). Percentage-based offers apply to a coin package purchase, so they only take effect if you choose to buy. Questions about any of these are welcome.
What's actually in these libraries
Another common question. Catalogs differ by operator and we don't publish game counts we can't verify, but the categories are consistent: slots — the bulk of every library, spanning low-volatility titles with frequent small wins and high-volatility games with long dry spells; progressive jackpot slots, where a shared prize pool builds across play; table games such as blackjack, roulette and video poker in sweepstakes format; live dealer rooms, offered by some but not all platforms; and crash, instant-win and arcade-style games. RTP figures are set by the game provider and published in-game where available — we don't claim any site has the highest returns.
Beyond the casino floor, several of these operators run adjacent product lines: sportsbook-style sweepstakes picks, poker or bingo rooms, and standalone mobile apps with their own reward schedules. These sit under the same account but often have separate promotional terms and their own playthrough rules, so a Sweeps Coin balance earned in one may not behave the same way in another. Check the terms per product, not per account.
Eligibility, state rules and age
Availability varies by state. Some states restrict or prohibit sweepstakes casinos outright, some have seen enforcement action, and operators independently choose not to serve certain states based on their own legal assessment. Laws in this area change frequently. Before signing up, confirm your state appears on the operator's eligible list and expect geolocation checks at registration and again at redemption.
Minimum age is commonly 18, but some operators set 21 either across the board or in particular states. The requirement is in the official rules — don't assume. We can explain how these frameworks generally work, but we can't tell you that a given site is lawful for you, and we'd treat any site that makes that promise with caution.
Responsible play and support
If contact with us is about your own play rather than a review, that matters more than any offer on this page. Operators typically provide self-exclusion, purchase and session limits, and account cool-offs in the account settings. Blocking software can restrict access at device level. Free, confidential help is available in the US from the National Council on Problem Gambling and from Gamblers Anonymous. Our responsible gambling resources page sets out the practical steps.
Before you write
A quick checklist that gets most enquiries answered faster:
- Name the platform and the specific term you're asking about — minimum redemption, playthrough, state eligibility, age.
- Check the operator's official rules first; they override any figure quoted in a promotion.
- For account, purchase or redemption issues, open a ticket with the operator and keep the reference number.
- If it's a correction to our coverage, tell us what you saw and when you saw it.
Then email [email protected]. If you'd rather know who's behind the research first, our editorial background and review approach is worth a read, and the site terms explain how our content and commercial links are governed. Last fact-checked by Claire Howard on Sep 26, 2026.